Returns and Refunds Policy

✅ 5. Returns and Refunds Policy – Urban Watches

We comply with the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

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5.1. Right to cancel

You have the right to cancel your order within 14 days of receiving the goods, without giving any reason.

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5.2. How to return

• Contact us at contact@urbanwatches.uk

• Return the product unused, in original packaging, within 14 days of notifying us.

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5.3. Refunds

Refunds will be processed within 14 days of receiving the returned item.

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5.4. Exceptions

Personalised or customised items are non-returnable unless faulty.